Business Analysis
This course allows the delegates to understand, analyse and improve key performance indicators.
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Workshop Management
These are a series of courses that fulfil the needs of specific departmental managers in a unique and tailored manner. The concept is simple: instead of attending a standard management development programme the delegates go through a special programme focussing on their own departments
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Parts Management
These are a series of courses that fulfil the needs of specific departmental managers in a unique and tailored manner. The concept is simple: instead of attending a standard management development programme the delegates go through a special programme focussing on their own departments
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Aftersales Management
These are a series of courses that fulfil the needs of specific departmental managers in a unique and tailored manner. The concept is simple: instead of attending a standard management development programme the delegates go through a special programme focussing on their own departments
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Sales Management
These are a series of courses that fulfil the needs of specific departmental managers in a unique and tailored manner. The concept is simple: instead of attending a standard management development programme the delegates go through a special programme focussing on their own departments
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Financial Management
These are a series of courses that fulfil the needs of specific departmental managers in a unique and tailored manner. The concept is simple: instead of attending a standard management development programme the delegates go through a special programme focussing on their own departments
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Product Training
Many of our clients are so impressed with our commercial training that they ask us to deliver their product training for them too. VFM’s vast experience allows us to become your product experts. We research, design and deliver highly effective and motivational product and competitive comparison sessions.
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Diagnostics
With the ever increasing technical nature of today’s products it is becoming harder for technicians to find the causes of product related faults on wide ranges of products. These highly practical and engaging courses provide the technicians with the ability to follow a specific diagnosis process using the technical electronic tools available to them.
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Customer Service Representative
Many companies now see the benefit of having Customer Service Representatives. This course provides these individuals with the necessary knowledge and skills to approach this important role productively. We will demonstrate how to manage and target customers visits and how to mange time and the territory effectively. Customer handling skills will be covered in depth.
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