Meeting Skills
There are some people who feel that there is no need to invest in a day’s training on meeting skills – and their meetings pay the price in terms of dreary atmosphere and lost opportunity. This course will pay for itself within a few months, not only in the amount of time it saves but also for the improvement in motivation and results that occur. If you want meetings to be successful rather than frustrating, this course is a must.
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Customer Care
This course is run for everyone in the company – they all must attend or it doesn’t work! An essential course for achieving total customer satisfaction and maintain high customer retention levels.
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Creativity and Innovation
The difference between good and great is not really a lot. Very often it is the small things that make the difference. Finding and implementing these small changes is the creativity and innovation cycle. This course helps people realise their creative ability and to help them unlock the innovative power of others.
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Change Management
Change is one certain element of business and the companies who embrace and hunt for the positive change opportunities are those who stand out from the competition and win a competitive advantage. Preparing for and managing change in an organisation though is not always easy. This course provides the skills and tools to prepare for, implement and control the change process.
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Presentation Skills
This is an extremely practical and effective training course, if a delegate is unable to make a professional presentation after this event they probably never will do. This course does not try to turn out clones; rather it builds on the individual’s natural presentation style.
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Time Management
Time management is one of the primary management resources and yet it is often approached poorly. This course demonstrates how to focus on the important management tasks and provides the skills and tools to become more effective both in and out of the working environment.
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Brand Management
Brand strength and recognition is essential to the success of any business. This course demonstrates the influence of brand creation and management. It also provides the tools necessary to manage and strengthen your company brand. This is a creative, active and extremely engaging course.
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Coaching
This course provides an understanding of the concept of coaching and the necessary skills required to undertake this role. It is a highly participative course and will help to enhance the development of your people through the implementation of an effective coaching strategy.
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Negotiating Skills
Negotiation skills can be run as a traditional training course or it can be a highly specific company-based workshop. This is a skill-based event which has an immediate impact. Increase your margins, leave the customer with a positive feel and close deals quicker.
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Persuasion Skills
Persuasion Skills are important in most commercial roles. This course provides the delegates with an understanding of the difference between persuasion, assertiveness and negotiation techniques and when to use them. The course is highly practical and will produce instant results.
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Self Presentation
The objective of this module is to arm our people with the knowledge and skills to build their self-confidence and ensure they portray a professional image to everyone they deal with. The main subjects covered are: communication; basic meeting skills; how to influence people; dealing with important people; business etiquette and expectations; body language and personal organisation and administration
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Training Skills
This course or series of courses provides the skills and tools for running highly effective and motivational training courses. For best results this course is run over a series of modules and includes post-course work based assignments.
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Stress Management
Stress is increasingly becoming a major issue to corporate performance and staff health. This extremely effective course provides the delegates with the knowledge and skills to understand and manage stress in the workplace. This course for many can be life changing and always produces positive results.
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Strategic Implementation
This course digs deep into understanding strategy and particularly strategy implementation. This is applicable to senior professionals, managers and directors. The course uses case studies as the main learning tool; this is also a good way to improve personal confidence and presentation skills.
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Business Performance Management
This is a dealer-based workshop that uses the dealer’s own information system as the primary learning vehicle. The event focuses on complete understanding of business finance as it applies to a distributor and dealer aftermarket function
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Project Management
The aim of the course is to develop knowledge and understanding of the principles tools and techniques used in managing projects. It will also demonstrate some of the organisational and human implications of project success. The course is aimed at people who are new to this area or who work in a project environment.
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Team Development
VFM has various methods of approaching team development, from experiential learning or special events to conventional training courses. Having a productive team or teams is critical to any business. If you can’t develop high levels of internal satisfaction, it is impossible to expect to deliver high levels of customer satisfaction.
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Finance for Non-Financial Managers
This is a finance for non-financial specialist’s course. Its objectives are to make people more comfortable with financial terminology and to improve their self-confidence; it is not aimed at making anyone into an accountant but will provide the necessary skills to understand and use the fundamentals in their day-to-day role.
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Public Speaking
This course provides the delegates with the essential skills and tricks of the trade to both develop and deliver inspirational speeches. The course is highly interactive and will involve pre and post training video footage of each delegate. The results of this course are often astounding!
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Show Stand Skills
Have you ever been to a show and seen stand staff who show little enthusiasm for the customers or look hung-over from the night before? This practical course teaches stand etiquette and helps you get the best from the investment you have made in the show from a sales perspective.
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